By John A. Martin, CFRE
Over the past thirty years the one question that I am asked, a lot, by organizations leadership that are planning a capital campaign, “Do we need a feasibility study? What is the difference between a “feasibility study and planning study? What are we going to learn that we do not already know? Is it really a good use of our money and why not go right into a campaign?
Many organizations understand a planning study in terms of the campaign goal. “How much can we raise?” they ask. “How long will it take?” While a good study will answer these questions, it will also answer a host of others and serve as a catalyst for development success on all fronts. A good study will leave your organization with a blueprint for a successful capital campaign, a planning base from which your organization can reach its goals.
Fundamentally different in focus from the traditional feasibility study, the Planning and Implementation Study is an exhaustive, comprehensive look at each of the elements vital to achievement of fund-raising objectives. A good study begins with an assessment of institutional readiness, assess campaign leadership capacity, progress to development of the case for support, and conclude with practical recommendations and a campaign operational plan that will yield the most generous possible results, at the earliest possible moment, at the lowest possible cost.
The way for an organization to maximize its planning study is to ask the right questions.
A comprehensive planning and Implementation study has several components: interviews with key staff members, interviews with the organization’s key constituents and an internal development assessment. From these activities, the consulting firm conducting the study can distill findings and then provide incisive recommendations, both strategic and specific, on the organization’s case for support, volunteer leadership, potential for support and internal systems and structure.
Volunteer leadership is crucial to a successful campaign, and a planning and Implementation study can do much more than tell you who may be the best chair for the campaign. A P&I study is an excellent opportunity for you to assess the current volunteer structure and membership, and to recruit new volunteers.
One of the most telling questions we ask constituents is whether they would consider a volunteer role during the campaign. In the minds of many, time is the most valuable resource, and their willingness to commit time says as much about “buy-in” as their willingness to make a monetary contribution.
In terms of volunteer leadership, it is important to remain flexible, and to involve key constituents in ways that work for them. For example, a Board member of an independent school had to resign because of the demands of his business. The school thought it had lost a valuable resource. When we asked whether he might be willing to be involved in the campaign in some other way, he answered, “This campaign is important to the education of young people in our community. I definitely want to be involved.”
A strong case for support is fundamental to a successful campaign, and the feasibility study is an excellent opportunity to test and refine the case. In terms of the case for support, your P&I study should address the following questions:
Knowing how constituents perceive an organization’s mission is an invaluable piece of information for every organization. As counsel, when we ask, “What is the organization’s mission?” we want to know why the organization exists and how it works. In response, it is not uncommon for many to say only how the organization works, and leave off the why altogether. For example, when we asked prospective donors of one organization to describe its mission, one person said “land acquisition” and another “preserving animal habitats”:
Charting your constituents’ understanding of the mission is the first step in mapping the “case landscape.” As part of the feasibility study, you should also seek feedback on constituent perceptions of your strengths and challenges, your reputation and the relationship between the proposed campaign and the organization’s ability to fulfill its mission. Based on the responses to these questions, your consultant should be able to give you sound recommendations for how to turn these findings into a strong and well-communicated case for support.
And now for the million-dollar question: “How much can we raise?” While many development officers and volunteers key in exclusively on this question, a good study should also include answers to the following questions:
The campaign planning & implementation study itself is an important step in cultivating potential donors’ interest in your organization and the campaign. For the most part, people like to be asked their opinions, and the very process of asking your best prospects to participate in the study interview is key to building their interest and engagement. Through this process, we learn what is most likely to capture their attention – and support – in the campaign. This information is essential to building sound cultivation and communications programs for the campaign.
A well-designed staff structure can make the difference between a campaign that stutters and one that soars. We all know that it is difficult to get an accurate “read” of our own organization from the inside, so counsel can be especially helpful in asking the following questions:
Most importantly, at the end of the study you should be able to answer the question, “Where do we go from here?” You should have clear guidelines for creating a compelling case for support for your organization and the campaign. You should know how to engage your board and other volunteer leaders, and what roles they will play during a campaign. You should have a target goal and strategies for reaching that goal. You should know what additional staff and financial resources you will need to manage a successful campaign and beyond. And, you will have begun the process of engaging your most important constituents in thinking with you about the impact of a successful campaign on your organization and the people it serves.